Refund policy

 

We accept returns on our regularly stocked items up to 30 days after delivery, provided the item is unused and in its original condition. We will refund the full order amount minus the shipping costs for the return and reserve the option to charge a 25% restocking fee. Additional fees for shipping costs and tariffs may also apply. 

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like electronic components and custom parts (such as non-stocked special orders or customized items).

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Electrical Parts
Electrical parts and/or components may incur internal damage that is not necessarily visible.  This damage may occur as a result of improper installation and/or environmental conditions.  Because of this, some electronic types of parts are not returnable or require our authorization to start the return process, after which, said electronic parts will be evaluated before a possible credit is issued.